Working Feedback is pleased to announce a new strategic partnership with Henry Schein Dental UK, a...
PHL Group’s network of Urgent Treatment Centres has collected an impressive 13,124 published patient reviews through Working Feedback's patient feedback platform over a 4 year period, giving the organisation valuable insight into patient experience across its urgent care services and helping teams identify what matters most to patients.
These reviews prove a simple point: ask patients for feedback after every appointment, and you get a goldmine of insight. Capturing experiences while they're still fresh helps healthcare providers understand what patients really need, spotlight excellent care, and pinpoint exactly where services can improve.
Among the network’s successes, PHL Group’s Lymington Urgent Treatment Centre (UTC) has achieved an outstanding 95% patient satisfaction rating, supported by 8,539 published patient reviews through Working Feedback. The insight gained from patient feedback has helped the team understand patient experiences in real time, recognise excellent care, and continue improving the service.
Unlike occasional surveys, continuous feedback gives healthcare teams a live, complete picture of patient experience, enabling them to monitor satisfaction in real time, act on insights immediately, and drive genuine, ongoing quality improvement.
John Pemberton, Managing Director at Working Feedback, said: "Patient feedback is most valuable when it becomes part of every patient's journey. By inviting patients to share their experience after each appointment, healthcare organisations can better understand what's working well, identify areas for improvement, and recognise the teams delivering excellent care.."
Simon Hipkiss, PHL Group Director of Operations Urgent Care Services, said: “Patient feedback is an important part of understanding the experiences of those who use our urgent care services. Working Feedback has helped us make gathering and publishing patient feedback simple and convenient, giving our teams clearer insight into what matters most to patients and where we can continue to improve. The excellent feedback achieved at services such as Lymington UTC, alongside its 'Outstanding' CQC rating showcases the commitment of our teams to deliver high-quality patient care everyday"
Working Feedback enables healthcare organisations to collect, manage and publish patient feedback throughout the patient journey, giving providers the tools to monitor satisfaction, engage with patients, and turn feedback into a practical engine for continuous improvement.
About Working Feedback
Working Feedback is a leading patient review and reputation management platform. We help practices collect authentic patient feedback, strengthen their online reputation, and build trust with prospective patients through a streamlined approach to review generation and patient experience management.
For more information, visit www.workingfeedback.co.uk or contact Sarah Jacobs, Marketing Manager, sarahj@workingfeedback.co.uk 0800 0432100
