UK Dental Practices Tackle Staff Retention Challenges with Working Feedback

Recruiting and retaining skilled dental professionals is one of the biggest challenges facing UK dental practices today. With thousands of dentist vacancies across NHS and private practices, attracting and keeping talented staff has never been more difficult.

Working Feedback helps practices address these challenges by providing a feedback system that captures real-time patient insights, recognises staff achievements, and identifies opportunities for improvement. The platform allows verified feedback to be collected at scale, giving practice owners and managers the visibility they need to reward performance, support professional development, and enhance the patient experience.

"Staff retention in dental practices is closely linked to feeling valued and supported," says Philip Molden, Director at Working Feedback. "By giving teams visibility of the positive impact of their work through patient feedback, practices can reinforce purpose, boost morale, and encourage long-term commitment, while also improving the patient experience."

Beyond internal improvements, Working Feedback also supports reputation management and business growth. Practices can publish verified patient reviews, which not only attract new patients but also build trust and confidence in the practice. At the same time, staff can see their efforts publicly recognised, boosting morale and pride in their work. The platform also helps practices identify cross-selling opportunities for additional treatments, turning patient feedback into actionable insights that support both service improvement and revenue growth.

By listening to patients and empowering staff, UK dental practices are better positioned to retain skilled teams and deliver exceptional care now and into the future. To find out how Working Feedback can help your practice improve staff retention, enhance patient experience, and drive growth, visit www.workingfeedback.co.uk or call 0800 043 2100 to arrange a free demo.

​ Note To Editors

Working Feedback provides a fully managed, independent feedback solution that enables healthcare practices to grow through actionable insights from patients and pet owners. The platform helps practices strengthen trust, enhance their reputation, and deliver consistently high-quality care.

Founded in 2006, Working Feedback is celebrating its 20th anniversary in 2026, marking two decades of helping organisations turn insights into measurable improvements and lasting impact

Working Feedback
www.workingfeedback.co.uk
Tel: 0800 043 2100